Dragi ECCO kupci,
V ECCO nám na Vás záleží, a preto budeme radi pokiaľ zostanete v tomto zvláštnom období v bezpečí. Našou hlavnou prioritou počas pandémie COVID-19 je ochrana zdravia našich zákazníkov a zamestnancov.
Naše predajne sú otvorené a môžete u nás bezpečne nakupovať online aj vo všetkých našich predajniach.
Če imate vprašanja, se lahko vedno obrnete na našo Službo za pomoč strankam. Pripravljeni smo pomagati.
Prosimo, bodite previdni in ostanite zdravi,
Kako poteka vračilo blaga
1. korak: Izpolnite obrazec za vračila, tako da označite ustrezno polje z razlogom za vračilo.
2. korak: Položite obrazec za vračilo v škatlo skupaj z izdelkom.
3. korak: Pošljite ta obrazec skupaj z izdelki, ki jih želite vrniti.
4. korak: Nalepite frankirano nalepko za vračilo na paket (prosimo, ne nalepite frankirane nalepke za vračilo na originalno škatlo za čevlje.)
5. korak: Dostavite paket v najbližjo poslovalnico UPS, ki jo lahko najdete ukaj
Vračila lahko trajajo nekaj časa
Vaše vračilo lahko potrebuje približno 10 dni, preden dospe v naše skladišče na Poljskem. Močno priporočamo, da uporabite našo frankirano nalepko za vračilo, ki je priložena v paketu, in da obdržite račun kot potrdilo, da ste oddali pošiljko.
V roku 2 delovnih dni oziroma kakor hitro bomo prejeli vaše blago v našem skladišču, bomo izvršili vaše vračilo z istim načinom plačila, kot ste opravili svoj nakup. O tej transakciji boste obveščeni po elektronski pošti.
Vaša banka bo po tem, ko od nas prejme obvestilo o nakazilu, morda potrebovala nekaj dodatnih dni za obdelavo in izvršitev plačila na vaš račun.
Čevlje izdelujemo na način, da trajajo dlje. Zelo trdo delamo ob iskanju novih načinov za izboljšanje svojih izdelkov in ponujamo tehnične novosti, ki zagotavljajo odlično izkušnjo nošenja. Občasno imamo izdelke, ki ne ustrezajo našim standardom odličnosti. Če imate težave z izdelki ali naročilom, smo tu, da vam pomagamo.
Reklamiranje čevljev, kupljenih prek spleta
Če želite vložiti reklamacijski zahtevek za par čevljev, kupljenih prek spleta, potrebujemo kratek opis in slike, ki prikazujejo težavo. Pošljite nam e-pošto na naslov email@example.com s fotografijami in kratko razlago o tem, kako je prišlo do napake.
Za čevlje potrebujemo naslednje fotografije:
Slike ne smejo presegati 5 MB.
Takoj ko bomo prejeli zahtevane slike, bomo nadaljevali z vašo zahtevo. Med postopkom vas bomo obveščali.
Reklamiranje čevljev, kupljenih v lokalni trgovini
Če imate težave z obutvijo, kupljeno v lokalni trgovini, se obrnite na trgovino, v kateri je bila kupljena, ali najbližjo trgovino ECCO. Najbližjo trgovino najdete tukaj.
Upoštevajte, da bo osebje trgovine za obdelavo vašega zahtevka zahtevalo dokazilo o nakupu.
Če ste prejeli izdelek z napako
Če vaše naročilo ni bilo dostavljeno v pričakovanem stanju, sledite spodnjim korakom.
Ko prejmemo vaš vrnjen paket, vam bomo vrnili denar na isto plačilno sredstvo, kot ste ga uporabili pri oddaji naročila.
Če ste še vedno zainteresirani za nakup izdelkov, vas prosimo, da oddate novo naročilo.
Če želite vrniti izdelek, uporabite dokumente za vračilo, ki jih najdete v sivi ovojnici v škatli. Vsebuje obrazec za vračilo in že vnaprej plačano nalepko za vračilo.
1. korak: označite ustrezno polje z razlogom za vrnitev
2. korak: vstavite povratni obrazec v škatlo skupaj z artiklom, ki ga želite vrniti
3. korak: Nalepite plačano nalepko za vračilo na škatlo (ne lepite plačane nalepke za vračilo na originalno škatlo od čevljev)
4. korak: dostavite paket v najbližjo pick up trgovino
Za več informacij o vračilih si oglejte naš pravilnik o vračilu.
Zelo je priporočljivo, da obdržite potrdilo račun ali poštno potrdilo.
V 24 urah lahko spremljate vrnitev z uporabo številke za sledenje
Številko za sledenje najdete na vnaprej plačani nalepki za vračilo nad črtno kodo, ki jo sestavlja 18 znakov, in se začnejo z '1Z'.
Za sprejem in obdelavo vašega vračila potrebujemo približno 3-4 delovnih dni. Takoj, ko je vračilo registrirano in obdelano v našem skladišču, vam bomo povrnili znesek nakupa in vas obvestili po e-pošti.
Povrnili vam bomo znesek nakupa po istem načinu plačila, ki ste ga uporabili pri oddaji naročila. Povrnjeni znesek bo viden na vašem bančnem računu v roku 2-10 delovnih dni po prejemu potrdila o vračilu prek e-pošte.
Tukaj lahko spremljate svojo vrnjeno pošiljko z uporabo številke za sledenje iz oznake za vrnitev.
Naš cilj je poslati vaše izdelke še isti dan, ko prejmemo vaše naročilo. Pričakujemo, da boste prejeli svoje izdelke ECCO v roku 2-3 delovnih dni od dneva, ko oddate naročilo.
Naročilo lahko spremljate s številko sledenja, ki jo najdete v e-pošti s potrditvijo pošiljanja. "Vaše naročilo je bilo poslano". Lahko traja do 24 ur, preden lahko sledite naročilu preko UPS sledenja. Če želite slediti naročilu, kliknite tukaj.
Spodaj je seznam z izjemami območij, na katere ne pošljemo. Upoštevajte, da dostavljamo samo na naslove stanovanj in poslovnih objektov. Na žalost ne dostavljamo v poštni predal.
Danska *** Upoštevajte, da ne pošiljamo v Grenlandijo ali Ferske otoke
Finska *** Prosimo, upoštevajte, da ne pošiljamo v Åland
Francija *** Prosimo, upoštevajte, da ne pošiljamo na Korziko
Velika Britanija *** Prosimo, upoštevajte, da ne pošiljamo v The Hebrides, otok Man, otoke Scilly, Šetlandski otoki ali Kanalski otoki
Stran izdelka za vsak proizvod vsebuje opis in slike.
Za več informacij se obrnite na ECCO Skrb za kupce. 386 1 7774398 kontaktni podatki firstname.lastname@example.org
Ponujamo vam naslednje načine plačila:
Da bi zagotovili, da so vaše informacije zasebne, v naši podatkovni bazi ne shranjujemo vsakega podatka o plačilu.
Naša ECCO Spletna trgovina podpira Varnostni protokol (Secure protocol) Visa / MasterCard 3D. Vaša povezava je vedno varna pri nas in šifrirana z 256-bitno šifro. Iz varnostnih razlogov ne shranjujemo vsake informacije o plačilu v naši bazi podatkov
Če pogledate lokacijo (URL) na vrhu brskalnika med pregledom boste videli, da se začne z 'https://' namesto običajnega 'http://'. To pomeni, da ste v varnem načinu.
Da bi zagotovili, da so vaše informacije zasebne, v naši podatkovni bazi ne shranjujemo vsakega podatka o plačilu.
S pomočjo 3 preprostih korakov: Čiščenje, nega in zaščita, ki vam bodo pomagali podaljšati lep videz in občutek v vaših čevljih.
Čiščenje čevljev z našimi čistilnimi sredstvi, ki temeljijo na vodi, bo učinkovito odstranilo umazanijo in poživilo usnje, hkrati pa povečalo svežino izdelka.
Izdelki za nego, usnje mehčajo, vlažijo in izboljšujejo elastičnost usnja. Izdelki za nego dajo čevlju nazaj sijaj in preprečujejo izsušitev kože.
Dokončajte rutino z uporabo enega od naših izdelkov za zaščito, da zaščitite usnje pred težkimi vremenskimi razmerami in zadrževanjem dežja in madežev.
Če želite poiskati popolne izdelke za ČIŠČENJE – NEGO- ZAŠČITO čevljev, si oglejte priporočila za izdelke na naši strani, ko postavite želene čevlje v košarico ali pa se obrnite na Skrb za kupce 386 1 7774398, email@example.com, tako, da navedete ime in številko artikla, mi pa vam bomo odgovorili s priporočilom o prilagojenih izdelkih za nego.
Izdelek lahko zamenjate tako, da ga vrnete in nato postavite novo naročilo v želeni velikosti ali barvi.
Takoj lahko ustvarite naročilo ali čakate na vračilo vrnjenega naročila. Vendar priporočamo, da čimprej postavite novo naročilo, saj nimamo možnosti za rezerviranje blaga v našem sistemu.
ECCO reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.
All register users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force. .
Use of Web Site
In order to browse and use the Web Site you should possess the device having an access to the Internet with aby web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have the active email account.
You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses").. You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.
Copyright and Trademarks
Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without ECCO's written permission or the written permission of such third-party owner.
You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. ECCO will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.
We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify ECCO of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.
We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.
Purchasing Products and Returns
The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.
By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.
We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We deliver free of charge within Poland.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.
You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion etc. is done via e-mail.
All prices of the products available on the Web Site are provided in Polish zlotys and include the VAT (they are gross amounts).
The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.
We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.
When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products.
All fees and charges related to the above payment methods are covered by ECCO Online Shop.
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of potential use relating to any discount code will be specified at the time of issue.
All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.
We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.
We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.
You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.
When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.
Just return your unused and unworn item to us within 28 days upon receipt of the item at:
ECCO (Poland) Sp. z o.o.
ul. Sokołowska 24
The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.
We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.
In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:
How (easiest) to return an item
Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.
Step 2: Place the return form inside the box with the products.
Step 3: Send this form with the products you wish to return.
Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)
Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/
Returns may take time
It can take approximately 21 days for us to receive your return to our warehouse. We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.
Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.
Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.
Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.
If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.
The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.
If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return.
Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.
If you have any questions about our returns process, please contact Customer Care.
This Web Site may contain links to other web sites that are not owned, operated or controlled by ECCO or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.
If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: firstname.lastname@example.org
We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.
Product Warranty and claim handling
We are obliged to deliver to you the ordered goods free of any defects.
In case the ordered goods have defects, you have the right to:
• file a declaration on a reduction of the price;
• withdraw from the contract;
• demand exchange of the defective product for a product free from defects;
• demand from the seller to immediately remove the defects.
The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.
You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.
If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.
If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.
Nr telefonu: +48 22 11 65 780
We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.
We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.
Governing Law and venue
Alternative methods of dispute resolution
Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for ECCO.
If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address email@example.com
As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php
Remedies for Breach of these Terms by You
If your ability to access and/or use the Web Site or any other service provided to you by ECCO is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by ECCO, through use of a different member name or otherwise.
We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:
ECCO (Poland) Sp. z o.o.
ul. Żwirki i Wigury 18A. bud. B2
or at email: firstname.lastname@example.org
We recommend that the claims of copyright infringement be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.
We welcome your comments and questions. Please contact us at:
ECCO (Poland) Sp. z o.o.
ul. Żwirki i Wigury 18A, bud. B2
Telefon: +48 22 11 65 780
E-mail : email@example.com